Privacy Policy

Article 1 (Purpose for Processing Personal Information)

Talk To Me In Korean will process personal information for the following purposes. The processed personal information will not be used for any purposes other than for the following purposes, and if the purpose of use is changed, necessary measures, such as obtaining separate consent will be taken in accordance with Article 18 of the Personal Information Protection Act.

1. Website sign-up and membership management

   Personal information will be processed for the purposes of confirming intent of signing up for membership, verifying and authenticating the member’s identity for provision of membership services, maintaining and managing the membership status, preventing wrongful use of services, announcing various notices, and handling user complaints.

2. Handling of user complaints

   Personal information will be processed for the purposes of verifying the identification of petitioners, confirming details of the matter at issue, contacting and notifying for fact-finding, and notifying results of complaint processing.

3. Provision of goods and services

   Personal information will be processed for the purposes of delivering products, providing services, sending contracts and invoices, providing contents, offering customized services, and processing payments and settlements.

4. Utilization for service improvement, marketing, and advertising

   The personal information will be processed for the purposes of developing new services (products) and providing customized services, providing information on events and promotional information, offering opportunities of participation, providing services and publishing advertisements based on demographic characteristics, verifying the effectiveness of services, and compiling statistics on access frequency and members’ usage of services.

Article 2 (Period of Processing and Retaining Personal Information)

1. Talk To Me In Korean will process and retain personal information within the period required by law for retaining and using personal information, or within the period of retaining and using personal information consented by users at the time of collecting personal information.
2. Period of processing and retaining personal information for each category is as follows:
   1. Signing up for membership on the website and app and membership management – Until withdrawal from membership, except for the following cases:
      • When an investigation or inquiry is in progress due to a violation of relevant laws and regulations: Until the end of such investigation or inquiry
      • When there is a remaining obligation or debt related to the use of the website: Until the settlement of such obligation or debt
   2. Provision of goods or services – Until the completion of provision of goods and services and the completion of payment and settlement, except for the following cases:
      • Records on transactions such as disclosure and advertisement, contract details, and fulfillment in accordance with the Act on the Consumer Protection in Electronic Commerce, Etc.
        • Records on disclosure and advertisement: 6 months
        • Records on contract and withdrawal, payment, supply of goods, etc.: 5 years
        • Records on consumer complaints and dispute resolution: 3 years
      • When retaining communication confirmation data pursuant to the Protection of Communications Secrets Act
        • Date of telecommunications by subscribers, commence and end time, subscriber number of the other party, location tracking data of a transmitting base station: 1 year
        • Computer communications and internet log records data, location tracking data of connectors: 3 months

Article 3 (Personal Information Items to be Processed)

Talk To Me In Korean handles the following personal information items:

1. Signing up for membership and membership management
   • When using an email account: [Required] Email, password, name
   • When using a Google account: [Required] Email [Optional] Family name, given name, profile picture
   • When using a Facebook account: [Required] Email [Optional] First name, last name, profile picture
   • When using an Apple account: [Optional] Email, first name, last name, profile picture
2. When making inquiries to customer service center
   • [Required] Email, name
   • [Optional] Delivery address, recipient’s name – Additional information may be collected according to the contents of inquiries
3. Purchase and Refund
   • [Required] Delivery information – Name, mobile phone number, home address (delivery destination)
   • [Required] Payment information – Name of purchased product, payment amount, card billing address
   • [Required] Card information – Name of card company, card number (masked), expiration date, CVC, cardholder name
   • [Required] Refund information – Bank name, account holder name, account number